Refund Policy

Effective Date: [12-12-2024] 1. Introduction At Radhatech Inc., we are committed to providing exceptional photography and videography services, along with high-quality products and equipment. Our primary goal is to ensure that all our customers are completely satisfied with the services we offer. However, we understand that there may be instances where a refund is requested due to dissatisfaction, product defects, or service issues. This Refund Policy outlines the conditions under which refunds will be granted and the procedures for processing them. Please read this policy carefully to understand your rights and responsibilities when it comes to refunds. This policy applies to all customers who purchase or rent services, products, or equipment from our website. We encourage you to contact our customer support team if you have any questions or concerns regarding our refund policy. 2. Refund Conditions for Services At Radhatech Inc., we strive to meet and exceed your expectations for every event we cover. In cases where our photography or videography services are not delivered as per the agreement, we will consider providing a refund under the following conditions: Circumstances Under Which Refunds May Be Given: Failure to Deliver Services as Agreed: If the photography or videography services are not provided in accordance with the terms agreed upon at the time of booking, a refund may be applicable. This could include, but is not limited to, failure to capture essential moments, inadequate coverage, or missing key shots agreed upon in the service contract. Delay in Service: In the event that we fail to deliver our services on time or if there is an unreasonable delay in the provision of the services, you may be eligible for a refund. This includes delays that disrupt the event or cause a significant inconvenience. Failure to Meet Quality Standards: If the final photos or videos do not meet the quality standards that were specified in the contract or that are expected from a professional service (e.g., blurry images, poor video quality, etc.), a refund may be applicable. Event-Specific Issues: If the agreed-upon services for a specific event (corporate, government, personal occasions) are not delivered as promised, you may request a partial or full refund, depending on the severity of the issue. Refund Requests for Services: To request a refund for services rendered, you must notify Radhatech Inc. within 7 days of the event date. Refund requests will be assessed on a case-by-case basis and subject to the discretion of the company based on the circumstances surrounding the service provided. 3. Refund Conditions for Equipment We understand that receiving high-quality equipment is essential to your needs, and we take all necessary steps to ensure that the products we offer meet the highest standards. However, if the equipment is defective, damaged, or does not meet your expectations, we offer a refund based on the following conditions: Defective or Damaged Products: Defective Products: If the equipment you purchased or received is defective, not working as described, or malfunctioning in any way, you may be eligible for a refund. Examples of defects may include items that fail to power on, malfunction during use, or are missing essential components. Damaged Products: If the product is damaged upon delivery, you may be eligible for a refund or exchange. This includes damage that occurs during shipping or if the item is received in a non-functional or broken condition. Return or Exchange Procedures: Return Process: To request a refund for a defective or damaged product, you must initiate the return process within 14 days of receiving the product. You will need to provide proof of purchase (e.g., receipt or order confirmation) and submit photographic evidence of the damage or defect. Eligibility for Refunds: In order to qualify for a refund, the product must be returned in its original condition and packaging, with all accessories included. We will not accept refunds for products that have been damaged due to misuse, mishandling, or failure to follow product care instructions. Packaging Requirements: If you are returning a product for a refund, it is essential that the item be packaged securely to prevent further damage during the return shipping process. The product must be in the same condition as when you received it. 4. Refund Conditions for Rentals We aim to provide high-quality rental equipment that meets your needs and expectations. However, if the rental equipment is defective, damaged, or not functioning as expected, you may be eligible for a refund under the following conditions: Defective or Malfunctioning Rental Equipment: If the equipment is defective upon delivery or stops functioning properly during your rental period, you must report the issue to our customer service team immediately. If we are unable to provide a replacement or resolve the issue, we will process a refund for the affected rental equipment. Refund Eligibility for Rentals: Timeline for Reporting Issues: Refunds for rental equipment will only be considered if the issue is reported within 24 hours of receiving the equipment. After this period, we may not be able to process a refund. Conditions for Refund: Refunds for rental equipment are only applicable for equipment that is non-functional, defective, or damaged upon delivery. Please note that minor issues such as user handling or incorrect usage may not qualify for a refund. 5. Non-Refundable Situations While we aim to provide satisfactory services, there are certain situations in which refunds cannot be issued. These include: Services Already Provided or Used: Once our services (photography, videography, etc.) have been provided, whether partially or fully, we generally do not offer refunds. This applies to services that have been delivered, even if the final output does not meet your expectations. We encourage clients to communicate any concerns during or immediately after the event to resolve issues before final delivery. Custom Orders or Items Not Eligible for Return: Custom-made products, personalized items, or any products that were specifically tailored to your requirements are not eligible for refunds. This includes equipment that has been personalized or modified upon your request. Late Cancellations or Changes to Event Dates: If you cancel or request changes to an event or service less than 48 hours before the scheduled date, you will not be eligible for a refund. Cancellations made after this time frame will be subject to a cancellation fee or a partial refund based on the circumstances. 6. Refund Processing Once we have received your return request and verified the eligibility of your refund, we will process your refund based on the original payment method. Refunds will be issued as follows: Original Payment Method: Refunds for services, products, and rentals will be credited to the original payment method used at the time of purchase or booking (e.g., credit card, debit card, bank transfer). Administrative Fees: In certain cases, we may charge an administrative fee for processing returns, exchanges, or refunds. This fee will be deducted from the total refund amount, and you will be notified before the refund is processed. 7. Refund Processing Time Refunds typically take 5-10 business days to process from the date we receive your return request and verify eligibility. This timeline may vary depending on factors such as payment gateway policies, banking issues, or other administrative delays. We appreciate your patience and will notify you once the refund has been processed. 8. Exchanges If the product you received is defective or damaged, we may offer an exchange as an alternative to a refund. Exchanges are available for defective or faulty equipment that meets the conditions outlined in our refund policy. If you prefer an exchange instead of a refund, please contact our customer support team to arrange the process. 9. Customer Obligations To ensure a smooth refund or exchange process, you are required to: Follow Return Instructions: Ensure that all items are returned according to the return instructions provided by our customer support team. Packaging Requirements: When returning products, ensure that they are properly packaged in their original packaging with all accessories intact. If items are returned in damaged or incomplete packaging, this may impact your refund eligibility. Return Shipping Fees: In most cases, customers are responsible for covering the return shipping fees. However, if the return is due to an error on our part (e.g., defective or damaged products), we will cover the return shipping costs. 10. Contact Information If you have any questions, concerns, or need assistance with a refund request, please contact our customer service team:

Email: info@radhatechinc.com
Phone: +91 8880088806
Address: Radhatech Inc, No:861, 2nd floor, Sri Sai Complex, opposite Doctor MC Modi Hospital Road, 2nd Stage, Rajajinagar, Bengaluru, Karnataka, India - 560086

Our customer service team is available to assist you with any inquiries regarding refunds, returns, exchanges, or any other related matters.