Shipping and Delivery Policy

Effective Date: [12-12-2024] Introduction At Radhatech Inc., we take pride in delivering your products and equipment in a timely and professional manner. We strive to ensure that all products ordered through our website are shipped promptly, using reliable delivery partners. Our goal is to provide you with an excellent customer experience, from the moment you place an order to the arrival of your product. Please read our Shipping and Delivery Policy carefully to understand the procedures, shipping charges, and the estimated delivery times. This policy covers all aspects of how we handle shipping and delivery for products and rentals purchased on our website. Shipping Methods We work with trusted delivery partners to ensure your orders are handled with care and delivered on time. These include domestic and international courier services such as DTDC, Blue Dart, India Post, and other reputable delivery companies. Estimated Delivery Time for Products: Standard Shipping: For most orders within India, delivery usually takes between 3-7 business days depending on the location and product availability. Express Shipping: If you require expedited shipping, we offer express delivery services for an additional charge. Express delivery typically takes 1-3 business days, depending on the destination. Equipment Rentals: Rental equipment delivery will be scheduled in advance based on the rental dates and location. We aim to deliver equipment at least 24-48 hours before the start of the rental period. International Shipping Currently, Radhatech Inc. primarily ships within India. However, we may offer international shipping for certain products on a case-by-case basis. Shipping to countries outside India will incur additional shipping charges and may take longer due to customs processing. If you’re interested in international shipping, please contact our customer service team at support@radhatech.com to inquire about availability, pricing, and delivery times. Shipping Costs Shipping costs vary depending on the size, weight, and destination of your order. We calculate shipping charges based on the following factors: Location: Shipping charges will vary based on the delivery address (urban, rural, remote). Order Size: Larger or heavier items may incur higher shipping fees. Free Shipping Thresholds: We offer free shipping on orders over a certain value. For example, if your order totals above ₹10,000, we will waive the shipping fees for domestic orders within India. Please check our website for current thresholds and promotions. Special Shipping Requests: If you require specific shipping arrangements (e.g., expedited or temperature-sensitive delivery), additional charges may apply. We will provide a quote for these services before confirming your order. Order Processing Time Orders are processed during business hours from 9:00 AM to 6:00 PM on weekdays, Monday through Friday. Orders placed after 6:00 PM or on weekends will be processed on the next business day. Once your order has been processed, you will receive an email with a tracking number to monitor the status of your shipment. Order Fulfilment Time: Standard processing time before shipment is typically 1-2 business days, depending on the availability of the product. Delivery Delays While we make every effort to ensure timely delivery, unforeseen circumstances may cause delays. These can include: Weather conditions, such as storms or floods. Logistics issues with our delivery partners. Customs delays for international shipments. High-demand periods (e.g., during holiday seasons or sale events). If your order is delayed, we will notify you immediately with updated delivery information. If your order is significantly delayed, we will work with you to arrange a suitable solution, including rescheduling or offering alternative products. Damage During Shipping We take great care in packaging and shipping our products. However, sometimes damage can occur during transit. If you receive an item that is damaged or defective, please follow the instructions below: Procedure for Handling Damaged Goods: Inspection Upon Arrival: When you receive your order, inspect it immediately to ensure it is in good condition. If you notice any damage to the packaging or product, please document it with photographs. Report Damage: If your product is damaged, please contact our customer service team within 48 hours of receiving the shipment. Include the order number, photos of the damaged item, and a description of the issue. Customer Responsibility: You are responsible for inspecting the product upon arrival. If damage is not reported within 48 hours, we may not be able to process a return or refund. Returns and Exchanges If your product is damaged, defective, or not as described, you can request a return or exchange. Please follow the steps below to initiate a return:

Contact Us: Reach out to our customer service team at info@radhatechinc.com or +91 8880088806

Return Instructions: We will guide you through the process of returning the damaged product. Please ensure that the item is returned in its original packaging with all accessories intact. Exchange Process: If you prefer an exchange, we will send a replacement product based on availability. If the item is no longer available, we will process a refund. Contact Information If you have any questions regarding shipping, delivery times, or issues with your order, feel free to contact our customer service team. We are here to assist you.

Email: info@radhatechinc.com
Phone: +91 8880088806
Address: Radhatech Inc, No:861, 2nd floor, Sri Sai Complex, opposite Doctor MC Modi Hospital Road, 2nd Stage, Rajajinagar, Bengaluru, Karnataka, India - 560086